Our Commitment to Responsible Gambling
At LottoPatternLab, we believe that lottery play should be an enjoyable form of entertainment. We are deeply committed to promoting responsible gambling and supporting players who may be at risk of harm.
We actively work to prevent underage gambling, protect vulnerable individuals, and provide clear information and tools to help you stay in control. Our platform is designed with player safety at its core, and we continuously improve our responsible gambling measures.
LottoPatternLab is licensed by the Victorian Government Department and regulated by the Victorian Gambling and Casino Control Commission (VGCCC). We adhere to the strictest standards of responsible gambling practice.
Self-Assessment Tools
If you are concerned about your gambling behaviour, ask yourself the following questions. If you answer "yes" to any of these, you may want to seek support.
Signs of Problem Gambling
- Do you spend more money on gambling than you can afford to lose?
- Do you feel the need to gamble with increasing amounts of money to get the same feeling of excitement?
- Have you tried to cut back on gambling but found it difficult to stop?
- Do you feel restless or irritable when trying to reduce or stop gambling?
- Do you gamble to escape problems or relieve feelings of anxiety, guilt, or depression?
- After losing money gambling, do you return another day to try to win back your losses?
- Have you lied to family members, friends, or others to hide your gambling?
- Has gambling jeopardised or caused the loss of a significant relationship, job, or educational opportunity?
- Do you rely on others to provide money to relieve a desperate financial situation caused by gambling?
If any of these resonate with you, please reach out to one of the support services listed below. You are not alone, and help is available 24/7.
BetStop — National Self-Exclusion Register
BetStop is the National Self-Exclusion Register, a free service provided by the Australian Government. It allows you to self-exclude from all licensed interactive (online) wagering services in Australia with a single registration.
When you register with BetStop, all licensed Australian online wagering providers are notified and are required by law to close your accounts and refuse to open new ones for the duration of your exclusion period.
You can choose to exclude yourself for a minimum period of 3 months up to a lifetime exclusion.
Setting Limits
We provide several tools to help you manage your gambling activity and stay in control. Setting limits before you play is one of the most effective ways to gamble responsibly.
Deposit Limits
Set daily, weekly, or monthly maximum deposit amounts. Decreases take effect immediately; increases require a 7-day cooling-off period.
Time Limits
Set session time reminders and daily play time limits. Receive notifications when your session approaches the limit you have set.
Loss Limits
Set a maximum loss amount per day, week, or month. Once reached, you will be unable to place further wagers until the next period.
To manage your limits, sign in to your account and visit your Account Settings. If you need help adjusting your limits, please contact us.
Support Resources
If you or someone you know needs help with gambling, the following services provide free, confidential support around the clock.
Gambling Helpline
Free, confidential, 24/7 support for anyone affected by gambling.
1800 858 858
Gambling Help Online
Online counselling and support services including live chat, email support, and self-help tools.
gamblinghelponline.org.auGamblers Help
Face-to-face counselling, financial counselling, and peer support groups across Victoria.
gamblershelp.com.auReset App
A free app designed to help you manage your gambling. Track spending, set goals, and access support right from your phone.
Download Reset AppGambleAware
Comprehensive information about gambling harm, research, and resources to help you make informed decisions.
responsiblegambling.vic.gov.auFor Friends and Family
Problem gambling does not only affect the gambler — it can have a significant impact on family members, friends, and colleagues. If you are concerned about someone's gambling, there are steps you can take.
How to Help
- Talk to the person calmly and without judgement. Choose a good time and a private space.
- Express your concern about the impact their gambling has on themselves and others.
- Encourage them to seek professional help from one of the support services listed above.
- Protect your own financial position. Avoid lending money or paying gambling debts.
- Look after yourself. Support services are also available for those affected by someone else's gambling.
You can call the Gambling Helpline on 1800 858 858 for free, confidential advice and support for yourself as well.
Under 18 Policy
Gambling is not permitted for anyone under 18 years of age.
LottoPatternLab operates a strict policy to prevent underage gambling. We carry out age verification checks during the registration process and reserve the right to request additional proof of age at any time.
If we discover that an underage person has registered or is using our services, the account will be immediately suspended, all transactions will be voided, and any winnings will be forfeited.
We encourage parents and guardians to use parental control software to restrict access to online gambling sites. Recommended tools include: